Support

Support

E-mail physiquescan@doesonejob.com. We answer within two business days.

Common questions

My photo was rejected

Stand 2–3 m from the camera, front on, in even light, with shoulders and hips inside the frame. The quality check runs on your device before anything is uploaded.

Why can I scan only once a week?

Body composition does not change day to day. A weekly cadence keeps the score line honest and stops noise from lighting or posture reading as progress.

How do I cancel?

Subscriptions are managed by Apple: Settings → your name → Subscriptions.

What is sent for analysis, and to whom?

Your photo and basic profile figures (sex, age, height, weight, goal) go to our server on Cloudflare and on to our AI provider, currently OpenAI, which runs the analysis. Photos are deleted right after analysis; only the scores are kept. The app asks your permission before the first send, and you can withdraw it in Profile → AI analysis permission.

Where do the numbers come from?

Every calorie, macro and body-fat figure comes from a published equation or guideline. Profile → How we calculate lists each one with a link to the source.

How do I delete my data?

Profile → Delete account & data removes everything from our servers immediately.